The increasing use of first aid services, even in cases that often do not involve life-threatening situations, is a phenomenon as widespread as difficult for health organizations to manage.
The need to manage the reception and treatment of cases according to the criteria of urgency and priority provided by triage, often leads to long waits and uncertainty for patients and their relatives.
Whether they are real emergencies or less serious situations, the users of emergency departments are often subjected to a heavy burden of anxiety and the feeling of “having been abandoned”.
Pingo works to manage these situations in a function of reception and liaison between the medical staff and the users present at the D.E.A. (Department of Emergency and Acceptance) providing all useful information to the relatives of patients being treated in the Emergency Room.
The service is carried out by employees selected for their communication skills and guaranteed 24 hours a day, 365 days a year. To support the D.E.A. structures, Pingo provides services and solutions for the management of reception and administrative support to allow a more effective focus of health staff on clinical activities.
At the main Roman Polyclinic, Pingo cares for the reception of users at the D.E.A. providing useful information and updating the relatives of patients under treatment in the Emergency Room during the entire recovery.
Medical staff and relatives of sick people have the same purpose and the same hopes; our job is to mediate in the mutual exchange of information, accepting concerns and helping them to live the wait better.